We aim to ensure that The South Asia Collection is open to all for everyone’s enjoyment.
Access
- Admission is free, there is no need to book in advance.
- Assistance dogs are welcome.
Mobility
- The entrance is step-free but there are two doors. The outer door is usually open but the inner door, with a handle that opens in both directions, is closed in colder months. On the outside of the building there is a doorbell on a wooden post that can be used so staff can open the door for you if needed.
- The ground floor of the building is step-free but access to the first floor is by stairs only. The clothing and jewellery department of the museum shop is on the first floor, but staff are happy to bring any products downstairs that you may like to see.
- The ground floor is fully wheelchair accessible although larger mobility vehicles may find some areas less accessible. The main display cases and temporary exhibition area are fully accessible for all types of mobility aids.
Exhibitions
- We have a large print gallery guide available.
- There is no hearing loop in the building.
Parking
- We have no allocated Blue Badge parking but if you require parking close to the building, please let us know in advance and we will reserve you a space.
Facilities
- Please note, we do not have any public toilet facilities on-site. The nearest public toilets are in the main Atrium of The Forum, a 3-minute walk. Facilities at The Forum include a Changing Places Toilet. For more information, please visit https://theforumnorwich.co.uk/visit-us/plan-your-visit/visitor-toilets
- We have no dining or cafeteria facilities at the museum.
If you require any further information about accessibility, please contact us at info@thesouthasiacollection.co.uk
Visitor Guidelines
- Admission is free, there is no need to book in advance.
- All our exhibitions and displays are free and not ticketed.
- Please do not touch or mark museum objects. Our shop items are sometimes displayed in close proximity to our museum objects. If you wish to access any shop items, please ask a member of staff for assistance.
- Assistance dogs are welcome.
- If you have any access needs, our staff are around to help.
- Children must be always accompanied by an adult within the museum.
- Food and drink are not allowed in the museum.
- We recommend not bringing any large bags or items that need storing as we do not have any locker facilities at the museum.
- We request that you are considerate towards our staff and other visitors.
Group visits
- We request that groups of six or more pre-book so that we can ensure a safe and convenient visit for everyone. Due to the physical constraints of our space, we can accommodate groups with a maximum number of 15 people.
- Please write to us at info@thesouthasiacollection.co.uk with details of your visit, including date, purpose and number of people to make a booking. We will do our best to accommodate you on your requested date. In some cases, we may suggest alternative dates for when we can organise your visit.
Photography and Filming
- If you wish to photograph our objects or gallery areas for your own personal use, please do so without the use of flash or any camera supports or accessories.
- If you wish to photograph or film for professional purposes, please wite to us at info@thesouthasiacollection.co.uk to organise prior permission.
- If you are sharing any copyrighted content, please ensure that you are using the correct credits as provided in the material.
Sketching
- If you are drawing within our museum spaces, we request that you use only graphite. We do not permit the use of other media such as watercolours, paints, charcoals or colour pencils.
- Please do not use any sharp objects as this is a breach of health and safety requirements in our space.
- We can arrange for chairs or stools if you let us know about your visit in advance.
Social media
- We encourage you to share your experience of visiting us on social media provided it is for non-commercial purposes and is not used for any monetisation activities.
- If you are sharing images of our museum spaces or artworks created by yourself on any social media handles, please make sure they are compliant with the terms and conditions of those specific platforms. Do mention us in your posts as the source of the content.
- If you are sharing any copyrighted content, please ensure that you are using the correct credits as provided in the material.
The items sold by Country & Eastern are handmade by traditional craft communities in South and South-East Asia using skills and techniques that have been practiced for many years. The craft process results in minor irregularities in pattern and colour which makes each piece unique. Please also note that due to the nature of the dyes and printing processes, we cannot guarantee each print run of an item will be the exact colour as the last. These are not to be classed as a defect as it is a natural part of the handmade process. While we do our best to photograph each item as close to its true colour as possible, we cannot control minor differences in natural light.
If you are unhappy with your order, we can offer a full refund for the item only under the following conditions:
- The product is returned within 28 days from receipt of the product. We will need proof of postage within that date via email.
- The item is returned in the same condition that we shipped it out in, meaning it has not been washed, altered, damaged or stained. Country & Eastern reserves the right to decide whether item(s) returned to us meet the above conditions.
Instructions for returning an item to us:
- We ask that you include a note in your return with the following details:
- Your name
- Your order number
- Postal address
- Reason for your return
- If you ordered the wrong size or would like an exchange, please state this in your return note so we can contact you to arrange the alternative you would like posted and take payment for the shipping cost.
- We highly recommend you use a postal service which allows you to track your return as we cannot be held responsible for items sent to us which are lost in the post. If you are returning a particularly expensive item that may require insurance in the event of it getting lost in post, please discuss this with your postal service provider to ensure you are covered for an instance such as this.
- Please note your refund will only be processed once we receive your return. The refund will be made using the original payment method used to place the order unless discussed with our staff for an alternative payment method.
Please note we cannot refund any shipping costs unless an item is returned to us for the following reasons only:
- There is a clear fault (e.g. a hole, missing button).
- The design has irregularity which is confirmed via email communication with our staff to be major enough that it falls outside of our typical high standard of quality.
- A shipping error on our part (e.g. wrong item shipped).
Exhibitions
- We have a large print gallery guide available.
- There is no hearing loop in the building.
Refund Alternatives
Other alternatives for a refund can be arranged:
- We have no allocated Blue Badge parking but if you require parking close to the building, please let us know in advance and we will reserve you a space.
Facilities
- In person
- Exchange for a different item
- Exchange for a credit note
In the case of any of the above, please call or email us so that we can arrange this for you. Please also ensure you have your email receipt on hand and the card used to make the payment.
Pricing
All prices include 20% VAT. We reserve the right to alter prices of any item at any time.
Delivery
We are currently able to deliver only within the UK. We aim to process and dispatch orders within 2-3 working days of receipt. Please note that staff availability and busier retail periods may cause unexpected delays. Your order will be dispatched via Royal Mail 1st/Tracked or Parcelforce 24hr/48hr. So, we advise allowing 5 working days for delivery. If you would like us to know specific delivery instructions, please leave this in the ‘order notes’. If urgent delivery is required, please call us on 01603 663890 and we can see if any arrangements can be made.
Product Availability and Stocking
We make every effort to ensure items sold via the website are labelled ‘in stock’
In the case of any item(s) being out of stock at the time of delivery, we will contact you to arrange a refund or replacement item as you desire.
Shipping and Insurance
Orders are sent to you with insurance against loss or damage, which is reflected in the shipping cost. Upon receipt of your order be sure to notify us of any damages within 7 days by telephone: 01603 663890 or email: countryandeastern@thesouthasiacollection.co.uk. We ask that you then return any damaged items to us with a note inside stating your name, order number and issue. Upon receipt of the item, we shall refund you the cost of postage and either refund the order or post a replacement item as desired.
Invoices and Receipts
We send an invoice receipt with all orders within an envelope enclosed in the package. If you are ordering a gift and would not like this in the parcel, please leave us an order note or call us on 01603 663890 to discuss.
Returns
We do our best to ensure that you are completely satisfied with your purchase and your experience shopping with us online. If, for whatever reason you are unhappy with your order, we ask that you return it to us within 28 days of receiving it with a note attached with your name, order number, and details of why you are returning the item. Please note while we will refund the item value upon receipt of the return, we can only refund postage if there is a clear fault on our part or with the courier. Please also note that gift vouchers are non-refundable. See our full Returns Policy for further details.
Product Information
All of our products are handmade using traditional methods by craft communities in South Asia and are all unique as a result. Each product type will have specific care instructions which can be found in the item details of each listing.
Postage & Packing
We are able to deliver items within the United Kingdom and Northern Ireland. Orders are sent via Royal Mail 1st/Tracked or Parcelforce 24hr/48hr and are ensured for their contents. Our standard postage is based on Royal Mail pricing and is dependent on item weight and value. Please see our Delivery Policy for further information.
Shopping with Country & Eastern
Our online shop reflects a number of the textiles and rugs we have available in our Norwich based store, however we are unable to list our full range of products. If there is something specific you would like to enquire about, please telephone us on 01603 663890 and we can advise. Gift vouchers are available on our website in set values, but can also be bought in person or over the phone in any amount.
